FAQs

All our babysitters have their Blue Card, First Aid and CPR Certificates that are kept up to date at all times. They are either mum’s themselves or have worked in childcare for at least 3 years. They must be fun, professional and have glowing references. Most of our babysitters have their Certificate 3 or Diploma in Child Services.

Besides having the required qualifications above and must be lots of fun with a passion for working with children, we only have Babysitters that we would trust with our own kids. We would only send babysitters out to your family that we would want to babysit our own kids… and we are very particular.

Yes, our babysitters will come to your house or hotel that you are staying at to look after your children.

Yes, our babysitters can take your children on excursions. There are many fun things to do in Brisbane, on the Gold Coast and Byron Bay such as going to the park, the beach, to the movies or to any of the Theme Parks. You will be required to pay for the entry fee or activity for the babysitter as well as your children. We can just take them for a walk to get out of the house or play outside games as well.

Our babysitters are all over 18 years of age and go right up to 70 years of age. Please feel free to request a certain age if you feel more comfortable with a particular age group.

Yes, if the chosen babysitter is available when you require her, we would be happy to send her to you.

Because we have such amazing sitters, they are always busy looking after little ones so it wouldn’t make it feasible to meet every family prior to the day. We do however, get your sitter to phone you the day prior to the booking to say hello and introduce themselves. You can even request a Video Chat! Our babysitters make you and your children feel relaxed and at-ease as soon as they walk in.

If you make a booking that starts within a 4hr period, there is a $20 last minute charge.

This is because with only 4hrs until the booking starts, we need to drop everything to work on your booking and find you an urgent sitter. Sometimes this can also be out of hours where we are taking time away from our families.

This depends on availability. If we have the availability, then we can try and get you a same day sitter, we have even been known to get you a sitter in an hour!

Weekends fill up fast so we recommend booking as soon as you know that you need a sitter.

We will always do our best to find you a sitter within the amount of time you give us but ideally at least 3 days is perfect.

Please note: if you make a booking that starts within a 4hr period, there is a $20 last minute charge.

Each babysitter can look after 5 children over 3 or 3 children under 3.

The ratio will be based on the youngest child.

Please see our babysitting page for the most up to date information on babysitting rates.

For weddings and events, please send us an enquiry and our team will be in touch.

Our Booking Fee is what Coastal Babysitters charges to find you an amazing sitter. This involves:

• Having a team to support you
• All insurances
• Recruitment, training and the time it takes to build a community of amazing sitters for you to have as part of your support network.
• Lots of behind the scene activities to ensure your babysitting experience is amazing every time.

The Booking Fee does not come off the hourly rate.

The babysitters are paid in 15-minute increments.

We cover anywhere in Brisbane, on the Gold Coast, right down to Byron Bay and including anywhere in between.

We can cover outside areas such as The Hinterland, Beaudesert and Sunshine Coast but it will incur a travel fee despendant on the distance.

We offer an overnight stay from 7pm until 7am in the morning. This is only offered for children that sleep through the night. If you child wakes continuously through the night, then the hourly rate must be charged. A bed must be supplied to the babysitter as she is able to go to sleep once the children are in bed and sleep through the night.

Our babysitting service is available 24/7 and every day of the year. Most babysitters are prepared to sit until whatever time they are needed.

The latest start time for a job on any night is 8:30pm. If you require a sitter to be there from 10pm, we can do that but the hourly rate will start from 8:30pm.

We have a minimum of 3 hours per booking. If you come home within the 3hr period, you will still need to pay for the full 3hrs.

If you come home early but it is more than 3hrs, you are only required to pay for the time used.

Please keep in mind that our sitters accept your job based on the number of hours you book them in for and rely on those hours booked.

If your child is sick with something that is NOT contagious, you are more than welcome to put through a booking aslong as you disclose that your child is sick and what symptoms they have. This way, the sitters can choose if they take the job based on their own personal prefferences.

It is not ok to book a babysitter for a sick child but not disclose this. If the babysitter does not feel comfortable when they arrive as you have a sick child, you will still be charged a minimum of 3hrs if it was not disclosed beforehand.

Please call the office before booking if you are not sure.

The babysitters can only take your children swimming in a commercial pool that has a lifeguard present. Example: Theme Parks or a town pool.

Unfortunately we are unable to take your children swimming in the resort pool, home pools or the beach.

This is due to insurance not being covered for this activity.